Monday, October 5 th @ 11:15 AM
Palladium C(General Session Hall)

Wanna Bet?

Every dealership believes their team is handling calls the right way. 

• They believe customers are being greeted properly. 
• They believe contact information is being captured. 
• They believe appointments are being asked for. 
• They believe risky conversations are being avoided. 
• They believe the process is happening. 

But belief is not the same as proof. 

In this fast-paced, interactive session, we’ll take a closer look at the everyday phone conversations happening inside dealerships and reveal how quickly small misses can turn into lost opportunities, poor customer experiences, and serious compliance concerns. 

With real-world scenarios, unexpected twists, and a casino-style challenge, this session will make you question what you think you know about your team’s phone performance. 

Before you place your bet, ask yourself one question: Would you put money on your dealership’s calls?