Maggie Pugesek
A passionate expert in phone skills & internet leads since 2010, Maggie Pugesek specializes in customizing word tracks and processes to fit the needs of individual dealerships. C&M Coaching, focuses on improving call quality for Sales, BDC, Collections & service departments. Maggie also offers free training and tips on her podcast, Elevate with C&M Coaching. Maggie has spoken at previous national dealership conferences, Compliance Unleashed and directly to dealer 20 groups.
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01
March
2024
Should you track your calls? ABSOLUTELY: 100%
Did you know that customers spend an average of 14 hours online doing vehicle research? That means before they even call you, they have been shopping around. Therefore, you are going to want to nail your first phone call with the customer!